Retail Sales Associate (Keyholder)

Saved job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity The Retail Sales Associate (Keyholder) plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include: 

Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed

Leading by example in delivering exceptional customer service and achieving sales goals

Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control

Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts

Assisting in training and onboarding of new team members

Addressing customer concerns promptly and professionally, escalating issues to management when necessary

Contributing to a positive team environment by motivating and recognizing team performance.

What We’re Looking For

Previous retail experience; lead or Keyholder responsibilities preferred

Strong communication, problem-solving, and interpersonal skills

Ability to prioritize and manage multiple tasks in a fast-paced environment

Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays

Basic math and cash-handling skills

Tech savvy with the ability to work with multiple tech devices, google drive and apple products

Ability to stand for extended periods and move throughout the sales floor

What We Offer

Medical, Dental and Vision Coverage 

FSA options for Medical, Dependent Care & Commuter Benefits 

Paid Time off, Paid Sick Time, and Paid Holidays 

401(k) with generous match program 

Free Life Insurance and AD&D

Long-Term Disability Insurance

Employee Discount

Pay Rate: This position begins at $23/HR for all new hires in FASHIONPHILE's Palo Alto, CA location.  This role is also eligible for uncapped commission at 1%.