Support Staff

Saved job description

As Purism SPC grows, customer support requests grow. If you enjoy communicating and helping people, and troubleshooting various software and hardware issues, please apply. These roles are full-time and remote with a mostly decentralized workforce across many timezones.

Learn more about Purism .

Scope of work (i.e. what you have to worry about)

We are looking for team members with experience and passion for providing help and instructions with hardware and software issues. Desired personality characteristics: we need kind, conscientious, dedicated and highly patient staffers.

Primary objectives:

Responding to customer inquiries and support requests

Documenting support requests (using a ticketing system)

Closely communicating with other departments

Secondary objectives:

Communicating on forums

Creating wiki guides and manuals

Hardware/software testing

Required skills:

Excellent knowledge of how a GNU/Linux system functions

Experience with a Debian-based distros

Solid knowledge of a computer hardware

Extra skills:

Computer servicing experience

Hardware/software testing

Software bug-hunting experience

Multilingual

Some details for applying

Please use this template as your email:

Subject line: “ Support Staff – your_name_here ”

List what you’re good at, or what you would like to help us with.

Tell us how you got good at it, or how you’d like to help us.

Let us know why would you like to be involved with Purism?

Please note that it will take some weeks for us to review applicants and get back to you.