Community Sales Contractor (St. Thomas)

Saved job description

Job Title

Consumer Sales Associate 

Department

Retail Sales

Location

USVI

Reports to

Consumer Sales Supervisor

Grade: S03

Job Code:        SL0025

Type of position:

Full-time   Part-time

Non-Union   Union

Hours_40___ / week  

Exempt          Non-exempt

JOb Summary

The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.

Qualifications or Prerequisites

Duties and responsibilities include but are not limited to the following:

Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories

Meet set monthly sales targets and quotas as set 

Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup 

Assist Customers in signing up for Tech assisted services and through contracted repair vendors

Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap)    

Provide optimum Customer experience and develop positive relationships 

Build Customer confidence by making the store experience interactive, engaging and reassuring

Responsible for meeting established sales objectives by matching Customer needs with the right products and services 

Make the most effective use of store displays and interactive devices for customers

Complete paperwork and sales reports as they relate to store opening and closing 

Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives

Provide optimum Customer experience and develop positive relationships 

Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention

Perform other duties as required

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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

At minimum two (2) years’ Customer-facing experience

At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred

Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)

Excellent oral and written skills

Experience in the Communications industry, as well as current and emerging technologies

Knowledge and experience with wireless retail sales

Strong interpersonal skills for interfacing with customers

Ability to work in a service-oriented, fast paced team environment

Ability to listen carefully and actively

Ability to meet established sales targets 

Excellent oral and written skills 

Bilingual proficiency is a plus

Computer literacy, with an aptitude for learning communication products and services

Knowledge of Microsoft Office Suite 

EDUCATION REQUIREMENTS

High School Diploma, GED, or relevant experience. Some college preferred 

Minimum of one (1) year of retail, sales, or customer service experience 

TECHNICAL REQUIREMENTS

N/A

CERTIFICATION REQUIREMENTS

N/A

TRAINING REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time

Ability to occasionally lift up to 25 pounds

Moderate noise level

TRAVEL REQUIREMENTS

N/A

OTHER REQUIREMENTS

Must be willing to work a flexible schedule including evenings, weekends, and holidays