Guest Service Agent

Saved job description

Why us?

Position starting rate: $20 plus tips and guest service incentives

Job Close Date: November 29, 2026 or until filled  

 Found at the intersection of timeless elegance and modern luxury, The Oxford Hotel stands today as an iconic Denver landmark, rooted in its unique history and groundbreaking beginnings of 1891.  

Our personality and sense of charm— which we’ve been curating for more than 100 years —gives us an easy confidence that allows us to comfortably stand out from the crowd. 

Be a part of history and stay for the story. The Oxford Hotel has been a part of the city since the beginning, and always will be. We are loaded with benefits, a team-centric culture, and opportunities to grow your career.  Work where you belong.   

A Rewarding Experience:   

Eligible for property incentives including room service, upsell and perfect sell incentives

Complementary RTD EcoPass 

Medical, dental, & vision insurance 

Health savings and flexible spending accounts 

Basic Life and AD&D insurance 

Paid time off for vacation, sick time, and holidays 

Eligible to participate in the Company’s 401(k) program with employer matching 

Employee Assistance Program 

Tuition Reimbursement 

Great discounts on Hotels, Restaurants, and much more 

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. 

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Salary

USD $20.00 - USD $20.00 /Hr.