Zappos
Instock Manager, Shrink & Quality, WWGS Inventory Management
United States, TX, AUSTIN; United States, TX, Austin; United States, WA, Seattle; United States, VA, Arlington; United States, IL, Chicago
- Original posting date
- Not recorded
- Last checked
- Not recorded
- Last seen
- Nov 2, 2026
Saved job description
Join the Worldwide Grocery Store (WWGS) Inventory Management Team in reshaping the future of grocery shopping for our customers. The North America Inventory Management organization is seeking an Instock Manager to join the Shrink & Quality team. This role will independently own defined shrink and inventory-health workstreams across the grocery network, using data to identify root causes and translating insights into measurable actions. The role will partner across Inventory Management, Category, Operations, Finance, BI and Tech to establish clear plans, owners and mechanisms and drive cross-functional initiatives through to delivery.
Key job responsibilities
- Own defined shrink and inventory health programs from problem identification through implementation and measurement.
- Deep dive site, category, and ASIN-level shrink drivers and identify root causes and opportunities.
- Develop project charters with baselines, goals, actions, owners, milestones and expected impact.
- Partner with Category, Buying and Operations teams to address expiration, excess inventory, shelf-life, case-pack, forecasting and operational defects.
- Own mechanisms for assigned programs, including performance tracking, actions, risks and escalations.
- Translate complex data into clear business insights and recommendations.
- Drive cross-functional stakeholders to deliver agreed actions and timelines.
- Partner with Finance to quantify and validate expected and realized shrink savings.
- Work with BI and Tech to improve reporting, automation and visibility of shrink drivers.
- Support WBR/XBR and planning mechanisms with high-quality narratives and insights.
- Identify opportunities to simplify existing processes and create scalable solutions.
- Define actions, owners, milestones and mechanisms to drive work to completion.
- Exhibit strong written and verbal communication skills.
- Operate independently in an ambiguous, fast-moving environment.
Requirements: - Bachelor's degree, or 3+ years of professional or military experience
- 4+ years of supply chain, inventory management or project management experience
- 3+ years of with Excel experience
- Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions
- Experience owning projects, programs or business workstreams across multiple stakeholders.
- Experience working cross-functionally and influencing partners without direct authority.
Location & listing notes
Locations describe the saved posting and do not confirm residence eligibility. Confirm qualifications, travel, restrictions, and availability with the employer.
Source-listed locations: US, AUSTIN, Texas; US, Austin, Texas; US, Seattle, Washington; US, Arlington, Virginia; US, Chicago, Illinois.
Listed states: IL, TX, VA, WA.
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