OCC Support Supervisor

Saved job description

Job Title: OCC Support Supervisor

Department: Flight Operations Support

Reports To: OCC Support Manager

FLSA Status: Nonexempt

SUMMARY:

OCC Support Supervisors is responsible for overseeing the daily activities and performance of Operations Assistants at the direction of the OCC Support Manager. This role ensures the accuracy and quality of Operations Assistants, provides guidance and coaching, supports training and process improvements and assists in maintaining compliance with procedures and company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure the quality, accuracy and timeliness of information distributed by Operations Assistants (email correspondence, operational messages etc.)

• Provide direction and support to Operations Assistants as needed.

• Monitor team performance and maintain performance records and related documentation.

• Provide Operations Assistant desk coverage as staffing levels require.

• Develop and implement ongoing improvement of training programs for Operations Assistants.

• Facilitate the implementation of new projects, SOP updates, process improvements and other departmental initiatives.

• Promote compliance with company policies and established procedures.

• Assist with additional duties as assigned by the OCC Support Manager and Leadership.

SUPERVISORY RESPONSIBILITIES

The OCC Support Supervisor is responsible for the oversight of the Operations Assistants, their quality of work, the implementation of updates and training at the direction of the OCC Support Manager.

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Some college and/or technical school is strongly desirable. Must have good working knowledge of Kalitta Air cargo operations. Attention to detail and multi-tasking skills required. Must have ability to work well with others in a supervisory capacity. Recent experience as Operations Assistant is strongly desirable. Previous leadership experience is desirable but not required.

LANGUAGE SKILLS

Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence. Ability to give verbal and written directions to assigned staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use a computer terminal, telephone and 10-key calculator. The employee is required to stand, walk, and climb/descend stairs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is in an office environment with heating and cooling. The noise level in the work environment is usually moderate.