Retail Supervisor, TD Garden

Saved job description

The opportunity

Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts . As a Retail Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$20.00 - $22.00 / hour

Information on our comprehensive benefits package can be found at http[local path removed]

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

What will you do?

Monitor sales performance and collaborate with the team to achieve revenue and service goals

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath

Support opening and closing procedures while ensuring accurate processing of sales transactions

Ensure all team members follow company policies, operational procedures, and service standards.

Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays

Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories

Address guest concerns and resolve issues professionally to enhance the overall customer experience

Enforce safety, security, and loss prevention procedures to support operational compliance

Prepare operational reports, communicate key business updates, and assist with store reset execution

Other duties assigned by management

More about you

Previous experience working with a point-of-sale system required

High school diploma or GED required

Minimum of 1 year of supervisory experience in a customer service or retail environment 

Physical requirements

Ability to lift to 50 pounds

Constant standing, lifting, climbing, and repetitive motions

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.