Surveillance Operator

Saved job description

Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010. With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we’re known for delivering unforgettable experiences. But what truly sets us apart? Our team! We take pride in having the friendliest staff in town and fostering a welcoming, fun, and rewarding work environment. We also believe in investing in our team’s success, offering growth and development opportunities to help you build a fulfilling career. Come be a part of our growing team and bring your energy to the action!

JOB SUMMARY

Calder Casino is an exciting place to work, with growth and development opportunities for our Team Members. We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Surveillance Operator your role is to observe and report suspicious activity, policy deviation, incidents, and other safety and compliance matters. This role requires strong computer skills, adaptability, attention to detail, and initiative. Be a part of Bigger. Better. Calder!

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains cleanliness of workstations and equipment.

Performs close watch duties as assigned.

Maintains familiarity with gaming law, regulations, company policies and procedures.

Receives periodic on-the-job training.

Diligently monitors all company assets as well as monitoring all employees for procedural violations.

Maintains up-to-date working knowledge of procedures and policies for all departments.

Enforces department procedures by observing and reporting any failure to comply with company policy or gaming regulation.

Maintains up to the minute, detailed, and accurate logs.

Identifies and documents suspicious behavior, cheating attempts, theft, or policy violations in a timely and accurate manner

Monitors gaming tables, slot machines, and cage operations for irregularities or procedural deviations

Promptly reports equipment malfunctions or blind spots to supervisors and follows up to ensure resolution

Responds promptly to requests from other departments without compromising surveillance integrity

Participates in shift briefings and remains current on all updated procedures and watch lists

Maintains continuous observation of all assigned gaming areas, cash handling zones, and public spaces via CCTV systems

Operates and maintains surveillance cameras, recording systems, and related equipment at peak performance

All other duties assigned.

REQUIRED SKILLS AND ABILITIES

Maintain interpersonal working relationships among personnel.

Oral and written communication skills

Willingness to assume overall responsibility relative to the performance of the position.

Demonstrates proficiency with all surveillance software and monitoring platforms used by the department

Adheres to all applicable gaming regulations, internal controls, and Title 31 requirements

Maintains strict confidentiality of surveillance activities, investigations, and findings

Cooperates fully with gaming control board audits and law enforcement requests

Communicates effectively with surveillance supervisors, security, and gaming floor management regarding incidents or concerns

Maintains a professional, unbiased, and objective approach in all surveillance activities

Pursues ongoing training and development related to gaming protection and surveillance techniques

EDUCATION AND EXPERIENCE

High School Diploma.

Preferred 1 year of surveillance experience.

Ability to obtain a valid gaming license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.