Customer Operations Account Manager

Saved job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. 

At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. 

Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we’ll advance your career.

THE ROLE:

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer’s and AMD’s organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.  They work to achieve organizational goals. 

KEY RESPONSIBILITIES:

Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)

Manages business through all stages of the product lifecycle (NPI, EOL)

Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)

Manages Demand vs Supply profiles for AMD direct customers or distribution channels

Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis

From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned

Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuiting

Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners

Work collaboratively within the team to share best practices and remove obstacles for all

Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability

Enable effective and efficient service through operational excellence and customer collaboration

Provide leadership and collect feedback in the implementation of new processes in support of the strategy

Engage with customers through quarterly business reviews and operational meetings

Provide guidance and support on operational issue resolution

Support customer operations through a high-level understanding of business processes and procedures

PREFERRED EXPERIENCE :

Possess understanding of business strategy and the ability to identify areas for process improvement

Strong problem-solving skills and the ability to implement solution

Ability to write executive communications

Strong oral and presentation skills, and can discuss operational concepts with customer, management and team

Demonstrated use of AI Tools

Ability to manage conflict internally and externally 

Experience in developing and strengthening customer relationships

Strong analytical skills required, with the ability to manage cross functional dependencies

Ability to deal with uncertainty

Strong Excel, PowerPoint and Power BI skills

Strong Supply Chain knowledge

Project management experience 

ACADEMIC CREDENTIALS:

Bachelor's degree and/or equivalent industry-related experience 

LOCATION:

San Jose, CA

This role is not eligible for visa sponsorship.

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Benefits offered are described:  AMD benefits at a glance .

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.