Disputes Representative

Saved job description

C.H. Robinson is looking for a customer-focused Disputes Representative to help resolve billing and freight invoice disputes between shippers and carriers. In this role, you'll serve as a trusted liaison, conducting investigations, gathering documentation, and driving fair, timely resolutions that strengthen customer relationships and support long-term business retention.

If you enjoy solving complex issues, collaborating with multiple stakeholders, and delivering exceptional customer experiences, this position is for you.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week (Tuesday/Wednesday), igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

Investigate and resolve billing and freight invoice disputes between customers and carriers

Serve as the primary point of contact for all parties involved, ensuring clear and professional communication

Collect and review supporting documentation to determine appropriate resolutions

Communicate outcomes, invoice adjustments, and payment requirements to stakeholders

Educate customers and carriers on transportation and billing best practices to help prevent future issues

Partner with internal teams to identify process improvements and escalate system-related concerns

Ensure accurate billing and carrier payments through updates and reviews within internal systems

Contribute to a positive customer experience that supports retention and ongoing business relationships

May be assigned additional duties or responsibilities as needed to support the team, department, or business requirements

Required Qualifications:

High school diploma or GED

2+ years of customer service, account support, or dispute resolution experience

Proficiency with Microsoft Office, including Excel

Strong attention to detail and analytical skills

Ability to manage multiple priorities and work independently

Excellent organization, time management, and follow-up skills

Preferred Qualifications:

Experience working in a fast-paced, deadline-driven environment

Strong written and verbal communication skills

Proven problem-solving and investigative abilities

Commitment to teamwork, collaboration, and an inclusive workplace culture

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$15.42 - $30.41

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran  

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our  BENEFITS & WELLBEING  page