Investor Specialist, Sr

Saved job description

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Job Summary:  

The Senior Investor Specialist independently manages complex servicing activities for purchased and sold participation loans. The position ensures accurate and timely investor remittances, funding requests, payment application, account reconciliation, commercial loan setup and maintenance, rate changes, participant reporting, and SBA reporting. 

This role serves as a subject-matter expert, identifies and resolves discrepancies, supports audits and operational projects, and provides guidance to less-experienced team members. The Senior Investor Specialist also acts as a primary operational resource when the Team Leader or Manager is unavailable. 

Salary Range

The salary range for this position is $22.00/Hr. - $38.25/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. 

Key Accountabilities:  

Investor servicing and reconciliation  

Manage daily remittances, funding requests, advance notices, and payment activity for purchased and sold participation loans. 

Reconcile investor records to internal systems, including principal, interest, fees, advances, and payment activity. 

Monitor and balance assigned internal DDA accounts, researching and resolving exceptions promptly. 

Communicate with lead banks, participant institutions, and internal partners to resolve discrepancies. 

Process manual rate changes and verify that investor and internal loan records remain aligned. 

Loan servicing and reporting  

Board and maintain new loans, renewals, and changes in terms across commercial loan products, including term loans, revolving lines, guidance lines, and forbearance agreements. 

Post incoming wires, checks, and ACH transactions accurately and within established deadlines. 

Coordinate and complete monthly SBA reporting and other required investor or participant reporting. 

Review loan documentation to interpret rates, payment schedules, participation terms, and servicing requirements. 

Complete audit confirmations and verification requests for participant financial institutions. 

Senior-level leadership and oversight  

Serve as a subject-matter expert for investor servicing processes, systems, documentation, and exception resolution. 

Independently research complex servicing issues, evaluate operational and financial risk, and recommend solutions. 

Provide process guidance, technical support, and knowledge sharing to team members. 

Identify and escalate reconciliation breaks, missed deadlines, documentation concerns, or control issues. 

Support quality reviews, procedure updates, process improvements, acquisitions, and departmental projects. 

Serve as an operational liaison and escalation contact when the Team Leader or Manager is unavailable. 

Internal and external relationships  

Partner with Relationship Managers, Commercial Banking Associates, Fulfillment, Commercial Loan Operations, and other servicing teams to support accurate loan setup and funding. 

Maintain professional, responsive relationships with investor and participant contacts. 

Communicate complex servicing matters clearly, concisely, and with the appropriate level of detail. 

Key Competencies:  

Productivity:  Thorough in accomplishing daily tasks to meet the department Service Level Agreements. 

Problem Solving: Uses present knowledge and performs research, makes logical analysis, evaluates risks/benefits, and identifies overall impact.   

Communication:  Communicates information in verbal, written and presentation form in a clear, concise, and timely manner. Determines the appropriate level of detail to communicate the desired information  

Qualifications and Education Requirements:  

High School degree or equivalent; associates degree in Business or related field is a plus 

5 years + Commercial loan experience or loan operations experience  

Strong verbal and written communication skills 

Problem solving to assist with client issues by performing research 

Excellent attention to detail and strong analytical skills 

Ability to read loan documents and interpret rates, payment schedules 

Key Measures of Success/Key Deliverables:  

Ability to adhere to daily productivity tasks and complete department service level agreements 

Development of relationships with team members and banking center associates as customers 

Continual development of knowledge base 

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.  

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.   Join our team!