Guest Services Representative-2

Saved job description

Job Location:

The Mills at Jersey Gardens

PRIMARY PURPOSE:  

This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers.  This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential.  This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:  

The successful candidate’s responsibilities will include, but not be limited to:

Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service

Delivers on all Simon Service initiatives and delivers excellent service to guests

Serves as “Seller” function of the Simon Gift Card program, and/or other payment products

Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs

Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant

Ability to respond to guest and retailer inquiries and advise on the appropriate resolution

Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives

Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations

Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals

Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives

Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers

Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

A high school diploma or equivalent

1-2 years of customer service or sales background

The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times

Must be at least 18 years of age

Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests

Ability to effectively perform multiple tasks for up to 5 hours at a time 

Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays