Surveillance Operator

Saved job description

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing.  The casino features the latest technology and amenities designed for guest comfort and expectations.  The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members

Accrual of Paid Time Off for FT and PT

401k with Company Match – 100% vested at sign up

Company Stock Purchase Plan

Team Member Engagement

Team Member Referral Plan

JOB SUMMARY

Join our team as a Surveillance Operator! You'll be responsible for video monitoring of key areas across the property, ensuring security and compliance. Duties include observing casino activities, identifying and documenting illegal or unusual actions, and reporting to supervisors or authorities. Strong knowledge of PGCB regulations, internal controls, and confidentiality is required. This role demands attention to detail, professionalism, and adherence to all policies. Be part of the team that keeps our operations safe and secure—apply today!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate will maintain strict adherence to the confidentiality of all departmental and PID information.

Candidate will maintain close observation on all casino activities from the monitoring system. 

Candidate will utilize necessary equipment to identify, record and document illegal and unusual activities occurring in the casino slot areas, table games areas, cage areas, and other money handling facilities.

Candidate will report all illegal and unusual activities to the supervisor on duty or other appropriate authorities as necessary.

Candidate will know all PGCB regulations, as well as PID internal controls and standard operating procedures.

Other duties may be assigned.

No Team Member who works in Surveillance is permitted to be in a familial or dating relationship with any other Team Member.

REQUIRED SKILLS AND ABILITIES

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

MATH ABILITY

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to define problems, collect data, establish facts and draw valid conclusions. 

COMPUTER SKILLS

Must possess intermediate PC skills.  Microsoft Office products experience preferred.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

EDUCATION AND EXPERIENCE

High School Diploma or equivalent. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidate must be able to work all days and shifts on short notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to sit for extended periods of time.  Employee must be able to talk and hear in order to ensure proper communication.  This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.  We are an equal opportunity employer.