Member Service Agent, Gamewise

Saved job description

The opportunity

Delaware North Gaming is hiring full-time Member Service Agents  to join our team at   Gamewise   in   Linwood, New Jersey . As   a Member Service Agent , you will   be responsible for   delivering exceptional support t o   players across multiple communication channels, including chat, email, and phone.   If you are looking for a role that offers a   fast-paced   environment where you can   leverage   your skills to drive   guest satisfaction , apply today! 

Pay

$20.00 - $20.00 / hour

Information on our comprehensive benefits package can be found at http[local path removed]

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation  

Must take/make inbound and outbound calls

Explain policies, terms, and procedures clearly and professionally while   maintaining   empathy  

Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls  

Identify   and escalate responsible gaming concerns   in accordance with   policy  

Accurately document all interactions while   maintaining   confidentiality and data protection standards  

Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods  

More about you

Minimum of 1 year of customer service experience, preferably in online gaming, sportsbook, casino, financial services, or another regulated environment   

The ability to obtain and maintain the proper state gaming commission license is required

Strong written and verbal communication skills   

Ability to multitask and manage multiple systems simultaneously   

Basic analytical and problem-solving skills   

Ability to work flexible hours, including evenings, weekends, or holidays if necessary  

No degree required

Shift details

Days

Evenings

Holidays

M-F

Weekends

8hr shift

OT as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.