CCH Customer Service Ambassador Bilingual

Saved job description

Requisition ID: 271232

Locations: Charlotte

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Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

We're more than beverages—we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

Career Growth: Clear pathways to advance and develop your career

Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan

Purpose-Driven: Create meaningful impact in the communities you serve

Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

Customer Service Ambassador – is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.

Duties & Responsibilities

General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat

Build and maintain customer relationships

Escalating complex customer issues to the correct team or leader

Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Knowledge, Skills, & Abilities

Strong attention to detail and implementation/follow-up skills required

Excellent planning and organizational skills required

Proficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills required

Good understanding of Microsoft Outlook, Excel and Word

Ability to work variable schedule, including weekends and holidays as required

Minimum Qualifications

High school diploma or GED with 1 year of relevant experience 

Preferred Qualifications

One (or more) years of previous customer service experience preferred

Food/beverage industry experience preferred

Work Environment

Office environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.