Sr. Software Development Engineer, CS Tools

Saved job description

Ring is looking for a Software Development Engineer to join AI transformation of the Customer Supporting activities. We're open to hiring this person to sit in our Hawthorne.

The ideal candidate will be curious, creative, goal-oriented, and excited to support other internal team members. You take ownership of your work and are passionate about software quality, consistency, maintainability, performance, and security. You will own the maintenance, design, development, and delivery of multiple tools and cloud services that support our customer support team and engineers. You will have the opportunity to contribute to customer service tools on a growing team.

Key job responsibilities

- Design, create, and update functionality for the tools, systems, software, and sites that provides AI-automation for Customer Supporting activities.

- Identify opportunities to improve the user experience on platforms used by customers, as well as increase efficiency and informational flow.

- Engage internal teams (CS, Engineering, QA, Product, Marketing, HR, etc.) and external stakeholders for implementing features.

Requirements: - 5+ years of non-internship professional software development experience

- 5+ years of programming with at least one software programming language experience

- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- Experience as a mentor, tech lead or leading an engineering team