Sr. Vendor Manager, Business Industrial & Scientific Supplies

Saved job description

In 2015, Amazon announced the launch of Amazon Business, a new marketplace on Amazon.com combining the selection, convenience, and value that customers have come to know and love from Amazon with new features and unique benefits for business customers.

The Business Industrial and Scientific Supplies (BISS) team is looking for a Senior Vendor Manager (SVM). The SVM will be responsible for managing a category portfolio and end to end relationship with related vendors driving the topline performance and profitability for their business. The SVM is also responsible for managing the full scope of their category and vendor portfolio, including setting strategic direction, managing P&L performance and overseeing operational performance. Within strategic direction, SVM to identify offering gaps, key brands to onboard and customer experience to offer.

They will own vendor relationships end-to-end, from signing new vendors, leading negotiations, managing promotional activities, and achieving operational or logistical objectives.

The ideal candidate works effectively across various functional teams, including Amazon Business, marketing, sales, supply chain, compliance and legal. Strong candidates are results-oriented, entrepreneurial, can identify and successfully pursue category-relevant opportunities, and build internal processes to improve the supplier and customer experience. Strong candidates will be able to define initiatives objectives and roadmaps and drive ideas from conception to delivery.

Key job responsibilities

CUSTOMER FOCUS

Evaluates products and services to continually drive quality of customer experience

Aggregates and escalates industry trends; ensures team prioritizes customer obsession

Identifies opportunities to differentiate our customer experience from the competition

STRATEGY

Develops long-term category and supplier growth strategies

Unlocks key product portfolio gaps through business development and/or negotiation

Provides recommendation on business opportunities and long-term strategy for multiple sub-categories

VENDOR MANAGEMENT

Expands current vendor selection and secures new brand selection for multiple subcategories

Drives strategic negotiations to deliver top- and bottom-line category growth

Builds long-term relationships by creating value, identifying opportunities for growth, acquiring customers, and enhancing customer brand awareness

Increases vendor participation in strategic supplier go-to-market programs

BUSINESS OPERATIONS

Dives deep into inputs and understands the downstream impact of changes to pricing, selection, and convenience for multiple subcategories.

Owns the Retail P & L for multiple subcategories; develops plans that drive revenue and margin improvement for the business

Creates strategic and prioritized vendor marketing plan that maximizes margin dollars and customer experience

Audits all elements of multiple subcategory businesses

Identifies areas that need vendor attention and directs team to address issues; acts as escalation point, helping team and vendor(s) resolve conflicts

Identifies scalable changes to the category that automate the product lifecycle management process

Works with internal technical, cross-category, and tech teams to drive multi-system process changes

TEAM DEVELOPMENT

Holds team accountable for maintaining robust process documentation

Provides regular peer feedback and coaching

Implements Amazon’s best recruiting practices and continuously raises the bar for hiring

Requirements: - Bachelor's degree

- 5+ years of account management, project or program management or buying experience

- Experience driving internal cross-team collaboration

- Experience using data to influence business decisions

- Experience with business analysis and P&L management