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Zappos

Principal Applied Scientist, Real-Time Conversational AI , AGI

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United States, MA, Boston; United States, CA, Sunnyvale; United States, WA, Seattle

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Nov 2, 2026

Saved job description

We are looking for a Principal Applied Scientist to drive the research and development of real-time multimodal conversational AI. You will operate across two focus areas: advancing foundation models for speech and audio, and building the post-training systems (reward modeling, reinforcement learning) that shape natural, human-like conversational behavior.

You will be the expert in your area while contributing across the full model lifecycle — from pre-training and architecture design through post-training alignment and real-time deployment. You will work at the frontier of what's possible in conversational AI, with the compute, data, and runway to pursue problems that few teams in the world have the resources to tackle.

As a Principal Scientist, you will set the technical direction for your research area, influence the broader roadmap, and work closely with inference engineers to ensure your models are designed for real-time production deployment from inception.

Key job responsibilities

Foundation Model Scaling

- Build and train large-scale multimodal foundation models for real-time speech and audio generation, from architecture design through production-scale training

- Advance the scaling and efficiency of conversational modes, including the relationship between data, model size, and real time performance.

- Design model architectures informed by hardware constraints and inference requirements, working with inference engineers to ensure models are servable from inception

- Develop training methodologies for multimodal models that jointly process and generate speech, language, and audio in real-time streaming contexts

Post-Training & Reinforcement Learning

- Design and build reward models and reward functions for speech systems — capturing naturalness, fluency, conversational quality, and real-time responsiveness

- Develop and apply reinforcement learning methods to shape conversational behavior — teaching models natural timing, responsiveness, and fluid interaction

- Build the post-training pipeline from SFT through RL alignment, optimized for real-time multimodal outputs rather than text-only generation

- Design evaluation frameworks that capture the quality dimensions unique to real-time conversation

Real-Time Perception & Generation

- Advance the team's capabilities in real-time perception

- Work at the intersection of model architecture and production constraints to ensure multimodal capabilities function within hard real-time latency budgets

About the team

We are a small, focused group of scientists and engineers building the next generation of real-time conversational AI at Amazon — models that interact naturally across speech and audio. We operate with the autonomy and pace of a research lab, backed by frontier-scale compute and a multi-year investment horizon.

Requirements: - Experience distilling informal customer requirements into problem definitions, dealing with ambiguity and competing objectives

- PhD in Computer Science, Machine Learning, Electrical Engineering, Speech/Audio Processing, or equivalent quantitative field

- 10+ years of applied research experience (industry or combined academic + industry)

- Demonstrated experience training large-scale foundation models — hands-on involvement in scaling exercises, not just using pre-trained models

- Experience with multimodal model architectures that jointly process or generate across speech, text, and audio modalities

- Strong understanding of transformer architectures and their application to speech/audio domains

- Publication record at top-tier venues (NeurIPS, ICML, ICLR, Interspeech, ICASSP, ACL, or equivalent)

- Demonstrated Principal/Staff+ scientific leadership — setting research direction, mentoring researchers, influencing multi-team decisions

Location & listing notes

Locations describe the saved posting and do not confirm residence eligibility. Confirm qualifications, travel, restrictions, and availability with the employer.

Source-listed locations: US, Boston, Massachusetts; US, Sunnyvale, California; US, Seattle, Washington.

Listed states: CA, MA, WA.

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