Service Center Technical Analyst

Saved job description

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Power Systems, Philadelphia Gear brand has a current opening for a  Service Center Technical Analyst  responsible for providing technical solutions to repair and parts inquiries in support of outside sales and manufacturing activities.  This position reports to the Service Center Engineering & Customer Service Manager.

Essential Responsibilities:

Provide product and application technical support to internal/ external customers (outside sales, procurement, and manufacturing) 

Perform visual inspections, root cause/ corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process 

Prepare I&R, parts or enclosed drive quotations, working directky with the outside sales team 

Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders 

Prepare Bill of Materials and routers for parts orders 

Work as a liason between outside sales and operations teams 

Manage incoming parts/ units, create and manage orders in ERP system and communicate status updates to outside sales 

Other duties as assigned 

Occasional travel required 

Key Attributes:

Works independently and collaboratively within in a team 

Effective and professional communication skills (verbal and written) 

Detailed and accurate record keeping skills 

Basic Qualifications:

Intermediate Office 360 proficiency, keyboarding, and video conferencing 

Working knowledge of ERP systems, preferably Epicor

High School Diploma or equivalent with a minimum of 7 years of relevant job experience required, Bachelor's Degree in mechanical engineering preferred.  

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.