Technical Support Engineer

Saved job description

Empower Global Infrastructure as our Next Technical Support Engineer (B2W)!

Ready to solve complex technical challenges and empower heavy civil construction leaders to build the world more profitably? Join Trimble B2W in Portsmouth, where your problem-solving prowess and passion for customer success will directly impact global infrastructure projects through our unified ONE Platform. We are looking for an ambitious "visionary pragmatist" who thrives on taking ownership of every customer interaction and turning technical hurdles into seamless solutions!

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great

In this role, you'll be at the forefront of the heavy civil construction industry, directly influencing the profitability and success of massive infrastructure projects by ensuring our clients maximize the power of the B2W ONE Platform. You won't just be answering tickets; you will be a trusted technical advisor, researching difficult issues and owning every customer interaction from start to finish.

Key Exciting Responsibilities

Champion Customer Success: Provide expert-level support via phone and screen-sharing to help clients navigate configuration, product functionality, and hosted services.

Master Technical Troubleshooting: Dive deep into system performance, permissions, and data inconsistencies to resolve complex application errors.

Drive Platform Evolution: Collaborate directly with Development teams by documenting defects and trends to influence future software enhancements.

Author Knowledge Excellence: Develop and publish high-impact Knowledge Base articles that empower both peers and customers to find rapid solutions.

Essential Skills & Experience

Technical Foundations: You hold a college degree in a relevant field and have a solid understanding of relational database concepts.

Platform Expertise: You possess advanced proficiency with Microsoft Windows desktop/server operating systems and Google products.

Natural Problem-Solver: You are a highly motivated self-educator with a "detective’s instinct" for troubleshooting technical hurdles.

Professional Presence: You have a strong phone presence and the ability to maintain poise and empathy during challenging customer interactions.

Additional Skills

Technical Toolkit: Previous experience with SQL or a background in coding/programming.

Industry Insight: Prior experience working within the AECO or construction technology space.

CRM Familiarity: Experience using CRM systems to manage and track complex case lists.

Logistics

Location: Portsmouth, NH (In Office)

Travel Requirement: Minimal (less than 5%)

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers".

Technical Support Engineer, B2W Software, Civil Construction Technology, Software Support, SQL, Windows Server, AECO, Customer Success, Troubleshooting, Portsmouth Jobs