Human Resources Manager

Saved job description

The Regional Human Resources Manager directly supports Public Storage’s mission by working with leaders to align our teams under a common vision focused on employee engagement, customer satisfaction, and business results. The HRM is responsible for providing HR guidance and support to Public Storage’s Field Managers with a focus on employee relations and coaching front line leaders. Leveraging climate surveys, exit interviews, investigations and coaching, this role will provide advice and counsel to leaders to ensure fair and consistent resolutions to employee relations issues and disciplinary actions. 

Responsibilities:

Serves as a credible resource for the business and balanced advocate for employees 

Assists management team in addressing employee relations concerns to maintain a positive work environment while consistently balancing the needs of the employee and the needs of the business

Investigates and responds to routine employee relations issues and drives to resolution

Prepares documentation and reports on investigative activities; compiles supporting notes, details and outcomes into the ER case management system

Effectively develops and/or reviews and approves performance counseling documents; provide direction and coaching to District Managers on employee relations or performance management to drive employee engagement and talent retention 

Partners with HR and legal to ensure consistent application of company policies, procedures and practices; ensures company compliance with applicable employment laws

Assists with critical incidents, ensuring smooth, professional, sensitive and timely follow-through

Analyzes exit interview data, turnover and employee relations trends to proactively identify areas for targeted HR support and/or training 

Participates in the design and delivery of targeted employee relations training /communication as needed 

Proactively identifies opportunities for new HR programs, talent development, career pathing or process improvement; proposes solutions to improve HR practices

Participates in ad-hoc projects, reporting, or initiatives with cross-functional teams

Other activities as assigned

Minimum 5-7 years of human resources management with an emphasis on employee relations or 3+ years of employee relations experience

Solid understanding of federal and state employment and labor laws including FMLA, EEO, ADA, FLSA, etc. required

HR experience with multi-site/multi-state or retail a plus

Demonstrated ability to prioritize, multi-task, act with a sense of urgency, and provide resolution quickly and efficiently 

Detail-oriented with the ability to handle difficult situations with tact and diplomacy

Demonstrated ability to analyze HR issues, provide information/direction, effectively express ideas, advice and solutions both verbally and in writing

Proficiency in Microsoft office (Word, Excel, PowerPoint etc.) prior knowledge of Navex Global, Workday, and EthicsPoint a plus

B.A. Degree in Human Resources or Business Administration preferred

PHR/SPHR certification preferred

Knowledge, Skills and Abilities

Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management 

Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information

Analytical skills, including the ability to develop, manage and interpret metrics

The ability to recognize opportunities and assess risks before they become trends

Highly organized, good planning, time management and prioritization with the ability to multi-task and handle competing priorities with deadlines