Technical Support Analyst

Saved job description

Technical Support Analyst - Empower Our Customers and Drive Success

Ready to make a tangible impact on global customer experiences? Trimble is looking for a passionate and dedicated Technical Support Analyst to ensure high levels of satisfaction, resolve complex client incidents, and provide top-notch support in a dynamic production environment. Join our collaborative team and help customers thrive while shaping the future of our innovative Unity Construct by e-Builder products!

What Makes This Role Great:

In this role, you will be a driving force behind exceptional technical support, directly influencing customer satisfaction and shaping the adoption of our e-Builder product while working in a collaborative, fast-paced environment.

Key Exciting Responsibilities:

Champion customer satisfaction by providing top-notch support and maintaining high NPS standards

Spearhead preliminary incident analysis to evaluate impact, severity, and risk effectively

Collaborate cross-organizationally to ensure prompt solutions and minimize case resolution times

Communicate complex technical insights clearly to both technical and non-technical stakeholders

Essential Skills & Experience:

5+ years of technical support experience

Proven experience supporting customers within a fast-paced SaaS environment

Excellent Windows, network, web browser, and troubleshooting skills across SQL, XML, HTML, and scripting

Demonstrated success in root cause analysis, bug writing in tools like Jira/Confluence, and tracking cases in CRM like Salesforce

Strong written and verbal communication skills with a positive, growth-minded attitude

Ability to support a rotating on-call schedule

Bonus Points For:

Experience developing reports to analyze data trends and reviewing software logs

Bachelors degree in a technical field

Experience > Education

Logistics:

Location (On-site): Lake Oswego, OR (preferred), Westminster, CO,  or other Trimble locations

Travel Requirement: 0%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Technical Support, Application Support, SaaS, Construction, SQL, XML, HTML, Scripting, Salesforce, CRM, Jira, Confluence, troubleshooting