Account Manager - Global Forwarding

Saved job description

C.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty. In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains while expanding business with C.H. Robinson. You will partner cross-functionally to lead account strategy, uncover growth opportunities, and ensure exceptional execution that delivers measurable results for both customers and the organization. If you thrive on relationship building, problem solving, and creating value for customers, we encourage you to apply today.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following: 

Retain, grow, and strategically manage a portfolio of customer accounts

Build strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needs

Lead regular business reviews using analytics, market insights, and performance trends to identify growth opportunities

Present strategic solutions that increase customer value, expand services, and support long-term account retention

Identify opportunities to further penetrate accounts by positioning C.H. Robinson’s full range of services

Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendations

Support new business implementation, including account setup, documentation, compliance requirements, and c-codes

Manage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metrics

Collaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goals

Contribute to annual account planning, budgeting, and growth strategies that drive measurable business results

Required Qualifications:

High school diploma or GED 

Minimum 2 years of Global Forwarding experience

Ability to travel up to 25% (domestically/internationally)

Preferred Qualifications:

Bachelor’s degree from an accredited college or university 

Strong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisions 

Ability to thrive under deadlines and work in a team environment, while also delivering independent results 

Strong prioritization skills, multi-tasking skills, and works with a sense of urgency 

Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences 

Experience collaborating with multiple stakeholders across varying organizational levels, both internally and externally 

Ability to develop a thorough understanding of C.H. Robinson’s service portfolio, business strategies and technology systems 

Proficient in Microsoft Office Suite of programs 

Values a diverse and inclusive work environment 

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$59,600.00 - $124,600.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our  BENEFITS & WELLBEING  page