RCT Service Coordinator

Saved job description

Functional Area: RC Maintenance 

Posting Locations: Charleston 

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

Repair Order Management:

Process new work requests from initiation through completion

Create and manage estimates; submit for approvals to internal stakeholders and customers

Review and approve the accuracy of repair orders (ROs)

Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication:

Serve as the primary contact for commercial fleet customers

Provide timely updates and handle all customer inquiries and complaints

Foster and maintain strong, professional customer relationships

Vendor & Remote Location Coordination:

Process vendor repair orders and oversee work at unmanned locations

Manage paperwork and documentation for outside services.

Facilitate and track road call requests

Administrative Duties:

Perform SharePoint approval processing

Coordinate credit and rebill transactions as needed

Enter new parts, process recalls, and warranty claims

Support campaign creation and rollout

Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

2+ years of experience in fleet maintenance, service coordination, or a related field

Strong understanding of repair order processes and service operations

Excellent customer service and communication skills

Ability to work independently in a field-based environment

Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals

Strong attention to detail and time management

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

Associates or Bachelor’s degree

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.