Customer Quality Engineer

Saved job description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants.   With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

How you will make an Impact (Job Summary)

This position leads key customer-focused quality activities to ensure products meet customer expectations, performance requirements, and reliability standards. Serves as a primary quality interface with customers by reviewing field issues, warranty data, and customer feedback to drive timely containment, root cause analysis, and corrective actions. Collects and analyzes customer and field data to identify systemic issues and support continuous improvement initiatives by engaging directly with cross functional teams. Engage directly with factory teams at all levels and support quality initiatives that lead to improved performance for key customers.

Works cross‑functionally with engineering, manufacturing, sourcing, and service teams to resolve customer quality concerns, support new product introductions, and ensure robust quality planning throughout the product lifecycle. Collaborates with suppliers and internal stakeholders to address customer-impacting quality issues, verify the effectiveness of corrective actions, and contribute to ongoing supplier and customer quality improvement programs.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

Work directly with customers and SPX factories on quality issues, as well as engaging supply base and/or internal Supplier Quality resources

Provide other technical guidance and/or assistance as required

Develop solutions to problems and new designs

Leads product quality assurance efforts ensuring conformance to standards & specifications through testing, inspecting, & monitoring key process variables in addition to product characteristics

Works closely with Team Leaders and Process Engineers to drive improvement in product quality

Troubleshoots and analyzes process capability. Implements actions to improve equipment quality of production

Evaluates and implements new technologies aimed at eliminating defects

Actively support production work teams as required in order to meet world-class quality standards

Lead timely root cause analysis and 8D to rectify issues timely

Lead process improvement efforts related to quality across the Americas

Improve quality system and tools

Provide technical quality support to improve efficiency, reduce costs and improve quality

Review customer feedback regularly and implement prioritized actions to resolve concerns

Provide support to site erection and commissioning teams as needed

Lead training activities related to quality

Perform project engineering function, as needed

Manage projects and schedule tasks

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

Bachelor’s degree in engineering, Quality or related technical field

5+ years of experience in engineering, quality or related field

Preferred Knowledge, Skills, and Abilities

Excellent project management skills and ability to lead groups in a matrix organization

Building Customer Loyalty

Continuous Improvement

Demonstrated ability to turn around and lead implementation of best practices including problem identification and resolution, and manufacturing strategies

Intermediate skills in Microsoft Word and Excel

SAP or other ERP system experience preferred

Education & Certifications

Bachelor’s degree in engineering, Quality or related technical field

Travel & Working Environment

Travel may be required

Office and plant environment with varying degrees of noise levels

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave

Competitive health insurance plans and 401(k) match, with benefits starting day one

Competitive and performance-based compensation packages and bonus plans

Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. 

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.