Player Rewards Supervisor, Mardi Gras Casino

Saved job description

The opportunity

Delaware North Gaming is hiring a full-time Player Rewards Supervisor to join our team at Mardi Gras Casino in Cross Lanes, West Virginia . As a Player Rewards Supervisor, you will be responsible for overseeing operations and ensuring that guest needs are being met in a positive manner.

If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at http[local path removed]

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

Adhere to marketing plans and implement promotions and giveaways as directed 

Develop logs and maintain an efficient stock of materials necessary

Investigate and resolve guest complaints and issues in a timely manner

Maintain strict confidential guidelines concerning all guest interactions and records

Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner

More about you

High school diploma or GED required

Minimum of 2 years of supervisory experience in the guest service field

Experience in casino marketing systems preferred

Must be able to obtain a state gaming license

Working knowledge of Microsoft Office Suite

Physical requirements

Ability to lift up to 30 pounds occasionally

Able to stand for up to 8 hours a day

Weekends, holidays, and swing shifts may be required

Shift details

Evenings

Split shift

Holidays

Every weekend

10hr shift

8hr shift

Who we are

Delaware North operates Mardi Gras Casino and Resort dating back to 2018. Located 14 miles west of Charleston, West Virginia, Mardi Gras features more than 25 table games, a poker room, more than 850 slot machines, live greyhound racing, and off-track betting for both greyhound and horse racing; several restaurants and a 150-room hotel.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.