Sr. Operations Manager

Saved job description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

What You'll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).

• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.

• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.

• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.

• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.

• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.

• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this hands-on Leadership Role:

• Lift and move totes up to 49 pounds each

• Regular bending, lifting, stretching and reaching both below the waist and above the head

• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length

• Continual standing and/or walking an average of 5 miles daily

• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned

• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Requirements: - Bachelor's degree or equivalent, or 2+ years of equivalent experience

- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.

- Prior experience with performance metrics, process improvement and Lean techniques.

- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.