Valet Supervisor - FT - Hilton Garden Inn Denver Union Station

Saved job description

Why us?

This position is open until 11/26/2026 or until filled.

Pay: $22-23/hr

Why Us?

The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We’re a Mile from Ball Arena events, with city dining all around, including our own Woodie Fisher Kitchen and Bar: the oldest remaining structure in Denver’s iconic Union Station neighborhood.

We offer (for Full-time team members):

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company’s 401(k) program with employer matching

Employee Assistance Program

Tuition Reimbursement

Free On-Site Parking or Complimentary RTD MyRide pass

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

Under general supervision, provides valet and porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Valet staff ensuring highest levels of guest satisfactions and flow of procedures.

Responsibilities

Upon arrival, greets and assists guests by helping unload luggage from vehicle.

Park vehicles, secure and mark key tag with location, guest name, license plate number and type of auto.

Drive vehicles in a safe and efficient manner.

Upon departure, assists the guest by loading luggage into their vehicle.

Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.

Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.

Maintains a friendly, cheerful and courteous demeanor at all times.

Creates and maintains scheduling and staffing levels of the Valet Team.

Ensures that all valet billing is correct and posted in a timely manner.

Manages and responds to any valet claims.

Motivates and coaches team to ensure all team members are trained and performing at high levels.

Offer suggestions to leadership to improve operations and service offered at the property.

Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent. Must have a current valid Driver’s License, with at least 2 years of recent driving experience.

Experience

At least two years in the hotel industry.

Knowledge/Skills

Must have excellent customer service skills and be fluent in oral and written English.

Must have knowledge of local establishments, businesses and the surrounding community in general.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have vision ability see objects and people up close and at a distance.

Must be able to grasp handles, carry bundles and lift packages.

Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Must be able to drive automatic and manual vehicles.

Must have a valid driver’s license.

Must have a driving record that meets the needs of our insurance carrier.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.

Salary

USD $22.00 - USD $23.00 /Hr.