Sr. Program Manager, Seller Fulfilment Services

Saved job description

Come and join the WW Seller Fulfilment Services (SFS) Team! At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders.

Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible.

To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the WW SFS Team.

Key job responsibilities

Identify, design, develop, implement and execute new and existing programs, processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.

Drive development efforts and manage priorities for program completion, including operational solutions.

Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.

Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.

Evaluate effectiveness of current and/or future fulfillment channel performance.

Collaborate with other teams/departments to integrate with business systems and processes.

Resolve problems concerning transportation, logistics systems, supply chain and fulfillment programs and operations.

Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.

Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.

Requirements: - 5+ years of program or project management experience

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience using data and metrics to determine and drive improvements

- Knowledge of general AI tools

- Experience in complex problem solving, and working in a tight schedule environment

- 5+ years of working cross functionally with tech and non-tech teams experience

- Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL