Technical Support Representative

Saved job description

Technical Support Representative - Elevate the Customer Experience at Trimble

Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.

Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.

Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.

Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.

Essential Skills & Experience

Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).

Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.

Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.

Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Bonus Points For

Familiarity with ticketing platforms, remote support tools, or customer support center environments.

Background or interest in engineering, architecture, design, or user experience (UX).

Experience working across multiple operating systems including Windows, iOS, and Android.

Logistics

Location: Remote with occasional in-office meetings

Travel Requirement: 0% - 5% (minimal to none)

technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support