Area Leader, HBES North West

Saved job description

Requisition ID:   97978  

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

We strengthen and engage our greatest asset – our people!!

Work Schedule Monday - Friday from 8:00am - 5:00pm with extended hours as necessary.

The ideal candidate will need to lead, motivate, and deliver on the following items:

•    Zero Today Safety Culture

•    An engage environment that supports a diverse and inclusive culture

•    Zero Cyber Security violations

•    Knowledge in DSM/Residential energy surveys 

•    Knowledge on Value Added Products and Service

•    Ability to create strong partnership with internal and external stakeholders

Job Overview

Leaders in this role strategically manage a large geographical area consisting of non-exempt employees across multiple Customer Service field operations activities.  This position’s primary focus is to manage FPL employees in a lean, efficient, economical and safe manner while meeting/exceeding internal and external customer needs. The successful candidate ensures a successful transition to align synergies across multiple field functions while maintaining business continuity.

Job Duties & Responsibilities

Manages field representatives responsible for multiple Customer Service field operations activities

Manages the process to audit contractors work associated with various field functions and ensures contractor compliance

Executes Demand Side Management (DSM) operational goals for both Residential and Business programs

Implements and communicates process improvements and re-design changes to the organization

Ensures on going optimization and utilization of field resources

Drives a work environment that supports the Zero Today philosophy for injuries and vehicle accidents

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Bachelor's or Equivalent Experience

Experience: 6+ years

Valid Driver's License (NON CDL)

Preferred Qualifications

Supervisor/Management Experience: 5+ years

Six Sigma Yellow Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt

Employee Type:   Full Time

Job Category:  Customer Service

Organization:  Florida Power & Light Company 

Relocation Provided:  No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com , providing your name, telephone number and the best time for us to reach you. 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see our policy for more information.