Part Time Non- Licensed Service Representative (University of Cincinnati Students Only)

Saved job description

Overview

The Part-Time Non-Licensed Service Consultant represents the Enterprise Engagement Center (EEC) and supports Gerber Life providing exceptional service to existing customers. Processes transactions and ensures customers' needs are met via inbound and outbound calls.

Responsibilities

What you will do:

Responds to customer inquiries via inbound and outbound service telephone interactions to address a variety of customer inquiries which include, but are not limited to, processing payments, resolving billing issues, and policy change requests.

Handles customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.

Acts as liaison between customers and internal departments.

Required to utilize multiple administration systems to service clients.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

High School Diploma High school diploma or GED; actively enrolled in their respective secondary education institution (Required)

Must be a current University of Cincinnati (UC) student, residing in the Cincinnati area, and be available to work during summer and winter breaks to complete the required Life and Health Insurance licensing process.

Ability to consistently work scheduled shifts of 15-29 hours per week

Demonstrated flexibility and ability to easily shift based on business need as required

Excellent verbal communication skills

Keyboarding skills with attention to detail and high accuracy

Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance

Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly.

Proficient in outlook, word, excel, access database.

Ability to obtain home state life & health insurance license (Required)

High School Diploma or GED - (Required)

Aptitude for customer service with the ability to discuss information in a customer-friendly manner. Preferred

Process business transactions at conversational speed. Preferred

Proven strong and accurate business English, verbal and written communication skills (grammar and spelling). Preferred

Proven excellent listening skills. Preferred

Proven ability to multitask in multiple systems. Preferred

Demonstrated strong service acumen. Preferred

Excellent PC, data entry & word processing software skills. Preferred

Life and Health Insurance License in home state Able to obtain life & health insurance license after consistent service performance over a period of time. within 1-1/2 Yrs - (Required)

Work Setting/Position Demands:

Occasional after-hours work needed

Routine and/or extended after hours work needed

Travel Requirements:

0% travel