Manager, F&B

Saved job description

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

JOB SUMMARY

Responsible for front of the house food services and functions of the assigned food service outlets, including monitoring of the budget, and staffing issues. Participates in employee development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.

Pay Range: $70,000-$75,000 annually. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all inclusive.

Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs in hiring and evaluating restaurant personnel

Investigate and resolve customer complaints in order to maintain positive customer relations

Prepares Team Member schedules to ensure the proper staffing level for service and labor control

Select, supervise, and evaluate assigned personnel

Responsible for determining work performance standards

Provide for staff training, work with Team Members to correct deficiencies

Implement corrective action and termination procedures

Evaluate performance of the restaurant by monitoring guest satisfaction and building guest relation

Conduct inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets and guest and Team Member safety

Monitors the proper sanitation of the beverage areas and storage and rotation of stock

Develops and implements casino beverage quality and service standards

Establishes and maintains a system and method of liquor inventory

Maintains liquor costs at appropriate levels

Ensures ongoing T.I.P.S. and service training for all beverage and other department Team Members, as needed

Assists in developing marketing promotions to increase bar sales

Actively promote guest satisfaction and repeat business by maintaining contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly, and guest concerns are addressed in a timely and mutually satisfactory manner

Coaches, mentors, advocates for the Team Member as well as the company and is a hospitality champion demonstrating old world hospitality with charm

Other duties as assigned

REQUIRED SKILLS AND ABILITIES

Must have ability to:

Communicate effectively with all levels of Team Members, guests, and outside contacts.

Work effectively in a fast-paced environment

Move around all work areas effectively and efficiently

Work long hours, including nights, weekends, and holidays

Extended time standing and sitting

EDUCATION AND EXPERIENCE

Bachelor’s degree in hospitality management or eight years of restaurant experience

Minimum of three years of Food and Beverage management experience, preferably in a high-volume casino or hotel environment

Minimum of one year of beverage experience in a high-volume bar or bar/restaurant

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

Attend required training sessions offered by the casino

Obtain required license(s)

Perform the duties described in compliance with local laws and regulations

Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department

Knowledge of the property’s programs to address problem gambling

Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls

Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management

Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.