Billing AR Specialist I

Saved job description

Overview

Ready for your next challenge? We are seeking top talent to join the National Accounts department!

Our Invoicing Analysts provide excellent customer service and billing expertise to Orkin’s internal and external customers.  The Analyst will ensure invoice format, prices, and frequencies are accurate by reviewing and understanding invoicing requirements as outlined in the customer contract. The Analyst will ensure customer accounts receivable balances are accurate by performing account analysis and maintenance. They are to perform necessary account reconciliation to maintain the account status of current and up to date with no A/R issues while minimizing bad debt risk and optimizing cash flow.

Apply in minutes with a resume, even from your mobile!

Responsibilities

You   Will . . .

Set an example of professionalism amongst peers

Establish and maintain positive working relationships with Orkin’s customers, internal customers, and external customers

 Maintain timely turnaround, as specified, or not to exceed 48 hours for adjustments, customer requests, phone messages, e-mail etc

Ensure all actions are noted on the account in JDE

Reconcile customers' detail accounts receivable and initiate account adjustments to ensure proper AR balances are maintained, and G/L revenue recognised

Manage assigned accounts in JDE, BOSS and FOCUS to ensure correct billing, A/R and revenue

Analyse AR portfolio to ensure maximum cash realization, reduced delinquencies and write-offs

Ensure payments are applied properly, ensuring proper documentation from the customer

Resolve AR issues with the customer by initiating appropriate calls, emails, and letters

Review invoice data, where possible, before release to ensure correct invoicing of the customer

Inform management of potential issues that may result in customer dissatisfaction

Ensure the customer is being properly invoiced per their specifications and contract terms

Process any necessary adjustments in a timely manner to keep the account well-maintained

Review daily cash batches to confirm accurate application of funds

Follow collection processes and procedures, and recommend that accounts be suspended to minimise the risk of revenue loss

Assist all internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services, and cancellations

Assists with special projects as assigned

The Benefits…

$22.00/hour - $27.00/hour

Challenging position with a financially stable and reputable company 

Comprehensive benefits package including medical, dental, vision, maternity & life insurance 

401(k) plan with company match, employee stock purchase plan 

Employee discounts, tuition reimbursement, and dependent scholarship awards   

Paid Time Off

Why should you choose Orkin?

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

The Pest Management Industry is growing – and is a recession resistant line of business

Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Learn more about Rollins careers as well as our  diversity, equity and inclusion efforts on our careers page: www.careers.rollins.com

Qualifications

The Experience You Will Bring (Minimum Requirements):

High school diploma (or equivalent experience)

1-3 years of AR experience in a fast-paced environment with a strong focus on achievement of results and customer service is preferred

Basic Experience with Accounting, Customer Service, G/L, and AR Systems.

Basic knowledge of JDE

Proficiency with Excel, Outlook, and Word

Other Qualifications:

Ability to function as a positive agent of change and of creating a positive, engaging work environment

Ability to take charge and work independently on all A/R related functions

Proficiency with forecasting, planning, and explaining results vs. objectives, to include strong strategic thinking and analytical thinking skills.

Highly collaborative in working with internal cross-functional business partners to resolve billing problems and streamline shared processes.

Strong customer service skills, as it relates to both internal and external customers.  

Excellent written and verbal communication skills, including the ability to communicate professionally and concisely.

Organized and detail-oriented

Problem-solving ability

Proficiency with A/R processes and procedures

Proficiency with the cash application process

Account reconciliation experience involving multiple transactions and the ability to compare the customer’s payment history to the GL transactions.

Follow-up and follow-through skills

Ability to communicate negative messages in a positive manner.

Physical Demands / Working Environment:

We require the ability to pass a drug screen and background checks.  Candidates must have the ability to perform the requirements of the job with or without accommodations.

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume – even from your mobile device!

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities  Employer