Director of Slot Operations, Gate City Casino

Saved job description

The opportunity

Delaware North Gaming is hiring a Director of Slot Operations to join our team at Gate City Casino in Nashua, New Hampshire . As the Director of Slot Operations, you will lead the strategy, performance, and daily operations of the slot department while ensuring compliance with all applicable gaming laws and regulations. You will oversee departmental budgets and financial results, monitor slot performance, evaluate new equipment, and coordinate machine installations, repairs, and moves. This role also provides the opportunity to build and develop a high-performing team while delivering exceptional service and resolving guest concerns.

If you are an experienced slot operations leader who thrives in a fast-paced gaming environment, this is an exciting opportunity to make a meaningful impact.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance

401(k) with up to 4% company match 

Annual performance bonus based on level, as well as individual, company, and location performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Establish and ensure adherence to the annual departmental budget

Monitor and report on slot performance, adjust machines to maximize profitability, and coordinate all machine repairs, moves, and installation with maintenance and the state gaming authority

Organize and delegate assignments as assigned to the Shift Manager

Investigate and resolve customer complaints and issues

Ensure compliance with applicable laws and enforce departmental policies and procedures

More about you

Minimum of 10 years experience working in a slots department and 5 years of management experience within a slots department is required

Ability to obtain and maintain a state gaming license

Strong computer skills including Microsoft Office Suite

Ability to remain calm and collected under pressure

Ability to work flexible shifts

Shift details

Days

Evenings

On call

Split shift

Overnight

Holidays

Weekends

Events

Every weekend

Weekends only

Who we are

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.