Retail Support Specialist

Saved job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you. About the Opportunity: The Retail Business Support Specialist role will support our FASHIONPHILE retail Palo Alto, CA location in managing all ‘back of house’ responsibilities, including pulling inventory, customer support, shipping out new product, and receiving new products and returns. They will report directly to the local leadership team and be a close partner to the Sales Specialist. Responsibilities include:

Unloading, sorting, unpacking, and breaking down boxes for all incoming packages from FASHIONPHILE Courier 

Preparing customer products for shipping based on company packaging guidelines, including shipping labels

Pulling products for customers 

Answering phones and supporting client scheduling 

Scanning and organizing products

Processing customer & retail returns

What We’re Looking For:

GED or equivalent experience 

Prior Experience working in shipping and order fulfillment

Experience working in a fast-paced retail environment 

Prior retail or operational experience handling product 

Ability to lift/carry up to 30lbs 

Basic computer skills 

Ability to successfully multitask

Nice to Have: Experience working with handheld scanners  

What We Offer:

Medical, Dental and Vision Coverage 

FSA options for Medical, Dependent Care & Commuter Benefits 

Paid Time off, Paid Sick Time, and Paid Holidays 

401(k) with generous match program 

Free Life Insurance and AD&D

Long Term Disability Insurance

Employee Discount  

Pay Rate:   This position begins at $20/HR for all New Hires into FASHIONPHILE's retail Palo Alto, CA location.