Director, Commercial Sales Performance Management

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Director, Commercial Sales Performance Management

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locations

Cleveland, OH

66 S Pearl Street, Albany, NY

Buffalo, NY

Remote, United States

time type

Full time

posted on

Posted 2 Days Ago

time left to apply

End Date: November 30, 2026 (28 days left to apply)

job requisition id

R-42887

Location:

127 Public Square, Cleveland Ohio

Location: Cleveland, OH or Buffalo NY; Cleveland OH, preferred.

Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).

Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote.

Open to those residing in the United States.

Working within East coast hours required

JOB BRIEF (PURPOSE)

The Product Risk team within Commercial Bank is responsible for the governance and tactile execution of owning and managing risk, optimizing risk and return, and enabling sound growth with speed for the business. As part of this team, the Manager - Commercial Card and Merchant Risk has responsibility for assessing risk implications of new initiatives and enhancements to existing products, continuous improvement of the risk and control environment and maintaining oversight and reporting as required across Key’s Commercial Card, AP automation, and Merchant Services products. This also includes understanding regulatory impacts, industry perspective, and Key’s own risk policies. The role requires an individual who demonstrates the ability to influence others, build meaningful relationships across the organization, act with a sense of urgency, and has solid communication skills.

ESSENTIAL JOB FUNCTIONS

Partner with Product across Merchant Services and Card Issuing/AP Automation to assess the inherent risk of product changes, both for new development and enhancements to existing products and services and to develop an appropriate control environment to manage the business within Key’s risk appetite

Collaborate with line of business partners to identify opportunities or areas requiring enhancements to Key’s risk and control environment to proactively address regulatory or environmental changes

Partner with 2nd line of defense risk management to maintain risk requirements in bank-wide policies and procedures

Partner with 1st line Product Management and Business development to assess the risk impacts of new initiatives and appropriate controls and procedures to mitigate

Develop awareness and understanding of risk framework throughout Commercial Bank

Establish reporting leveraging internal data, benchmarks, and industry/regulatory guidance

Maintain and understanding of regulations, regulatory guidance and network rules impacting supported products, including changes and trends in regulatory policies

Create presentations and present as required

Provide assistance and support to internal partners around risk related issues

Use a continuous improvement mindset to improve risk identification, mitigation, and process efficacy

REQUIRED QUALIFICATIONS

Education

Bachelor’s degree or higher or equivalent experience

Work Experience

Director

10+ years in commercial banking, performance management, analytics, finance, strategy, or related discipline

Experience leading segment-level planning, forecasting, performance reporting, and executive business reviews in a complex financial services organization

Experience leading a team and influencing executives and cross-functional partners in a matrixed environment

Sr Manager

7+ years in commercial banking, performance management, analytics, finance, strategy, or related discipline

Experience leading segment-level planning, forecasting, performance reporting, and executive business reviews in a complex financial services organization

Experience leading a team and influencing executives and cross-functional partners in a matrixed environment

Skills

Deep understanding of commercial banking economics and trends, including revenue, balance sheet, risk-adjusted returns, productivity, and client profitability

Strong strategic judgment and intellectual curiosity, with a record of challenging constructively

Exceptional communication and interpersonal skills, with the ability to effectively build trusting relationships with the Commercial Bank Leadership Teams, peer executives, team members, and stakeholders

Leads through challenges with considerable endurance, diplomacy, and positive attitude

Excellent analytical, strategic thinking, problem-solving, decision-making, and project management skills

Strong ability to interpret and frame complex information and results, identify performance drivers, and convert insights into actionable recommendations for senior leadership

Experience implementing automation and AI to streamline workflows and strengthen insights and controls

Hands-on doer, conveys and executes with urgency, and drives open items to closure

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $128,000.00 - $268,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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