Principal Product Manager - Tech, Customer Purchase Journey

Saved job description

Are you looking for a highly visible role working across multiple teams with the opportunity to have a significant impact? If so, then keep reading as this could be the role for you!

Customer Purchase Journey (CPJ) team at Amazon forms the backbone of multiple commerce experiences like Classic Retail, Amazon Now, Alexa Shopping, Grocery, Amazon Business, Prime Air to name a few. We own the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer's unique location, which then enables them to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. Our goal Every customer sees the right selection, delivery speed, and ship charge available to them from every seller and Amazon, matched to where they are, fully compliant, whether on Amazon or through an agent

We are looking for a Principal Product Manager - Technical, in the CPJ product team. The role will be responsible for working across many highly visible product areas, while developing & executing a vision that balances forward looking trends in large scale data processing, machine learning and data science with the immediate needs of the customer journey in the eCommerce space. You will own the systems that decide what Amazon can deliver to each customer, how fast, and at what charge, powering search, the buy box, delivery promises and checkout for businesses like Quick Commerce, Same-Day, Grocery and Prime Air.

Key job responsibilities

As a Principal Product Manager-Technical in the CPJ Products team, you will lead both front-end and back-end product areas across the purchase journey. Key responsibilities include:

* Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.

* Define and improve metrics to gain insight into the customer experience and track progress towards goals.

* Influence tech partners to ensure our architectural decisions align with customer needs.

* Partner with teams like Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, Customer Service (and more) to deliver on your roadmap.

* Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.

Requirements: - Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience technical product management