Data Center Facility Manager, Data Center Community

Saved job description

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you'll be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments.

Data Center Facility Manger role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

- Oversee all aspects of the data center's critical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers

- Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience across multiple shift schedules

- Manage teams of 24x7 engineering technicians and Facility Managers in all facets of their career

- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion

- Ensure staffing levels are maintained and grow with expansions

- Be actively involved in ongoing construction activities

- Coordinate daily with a multitude of third-party vendors ensuring adherence to contracted SLAs

- Effectively and efficiently manage the operations budget and expenditures

A day in the life

As the Facility Manager, your role demonstrates a strong commitment to prioritizing the development and well-being of team members, as well as fostering diversity and inclusion. You will oversee all facets of the data center's critical infrastructure with a focus on continuous availability and optimal performance, while upholding high-quality standards and minimizing any impact on internal and external customers. Additionally, you will play a crucial role in process optimization, staff management, setting performance metrics, and driving continuous improvement initiatives, all while ensuring a supportive and inclusive work environment.

- Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices.

- Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation.

- Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams.

- Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs).

- Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences.

- Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours.

- Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed.

- Deliver operational excellence: Prioritize team development and well-being while achieving operational goals.

- Foster a diverse and inclusive team culture: Empower team members to reach their full potential.

- Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety.

- Promote accessible work environments: Support employees' diverse needs.

- Work in noisy environments when required: Utilize approved personal protective equipment (PPE).

- Support multiple locations/sites: Coordinate and manage operations across different sites.

- Provide on-site management for builders, five days a week. (No remote work)

Requirements: - 3+ years of Microsoft Office products and applications experience

- 5+ years of work in a managerial/supervisory with 8-10 or more direct reports

- 3+ years of experience in industrial electrical and mechanical systems