Casino Services Representative

Saved job description

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

JOB SUMMARY

Receive and pay out money via check cashing, conversion of coins, tokens and gaming chips into currency. Protects company assets, while dealing with the public in an efficient and courteous manner. Directs guests’ relationships and educates the guests on the benefits of membership in the Riverbank Rewards Club.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greeting customers with standard greeting

Providing even exchange of cash and exchanges of receipts for cash

Balancing funds and assets at the end of work shift

Informing supervisor of guest needs which may require special accommodations

Following proper check-in procedures at the start of the shift and follows proper check-out procedures at the end of the shift

Informing supervisor when additional coin or currency is needed during shift

Performing a wide variety of monetary transactions for the guest from the casino cage, and assisting in the safeguarding of company assets by ensuring all distinguishing job duties are performed according to established company policies and procedures

Reading and understanding all policies, procedures, IC’s, Title-31, and self-exclusion rules and regulations

Attending all mandatory training classes

Maintaining the utmost integrity and dignity for self and others at all times

Generating a customer awareness of the Riverbank Rewards program as well as any upcoming special events and promotions

Maintaining up-to-date, detailed knowledge of upcoming promotions and events

Accurately inputting player information into the players’ club system

Maintaining confidentiality of sensitive information and provide guest with an exceptionally enjoyable experience

Maintaining physical stamina and proper mental attitude while working under pressure in a fast-paced environment

Standing for prolonged periods of time

REQUIRED SKILLS AND ABILITIES

To perform this job successfully you must have good keyboarding skills. Experience with MS Office including Word, Excel. and Outlook.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED); prior experience in handling large sums of money are preferred. A proven proficiency with computers and ten (10) key adding machines with some knowledge of computer keyboard are preferred. Must be able to enter data, read and interpret output from computer. Employee must have excellent guest and human relations skills.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job with or without reasonable accommodations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.