Customer Service Representative

Saved job description

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Purpose

This position is responsible for maintaining and servicing the assigned customer accounts through proficient customer knowledge, accurate data entry and proactive communication.

Job Duties and Responsibilities

Enter and maintain the business system data of customers’ master information, orders, pricing tables., etc.

Review and validate all customer orders prior to data entry.

Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer.

Act as the primary point-of-contact for the company regarding customer inquiries, i.e., order status, pricing, etc.

Visit customer facilities and host customer visits (minimal)

Prepare and present customer and management briefings

Review and authorize returned goods requests

Support Accounts Receivable in resolving customer debits

Coordinate activities to resolve customer complaints and achieve customer satisfaction

Understand and operate within ISO standards and procedures

Overtime may be required to support operations

Education and Qualifications

Bachelor’s degree or 4+ years of applicable experience

3+ years of experience  

Skills

Self-motivated and ability to work in a team environment

Good communication skills, both oral and written

Strong organizational skills with an ability to manage multiple tasks

Ability to apply analytical and problem-solving skills

Ability to deliver high level of customer service and proven track record of following through with assignments.

Experience with presentations and reports required

Strong computer skills to include all Microsoft Office applications

Experience with Oracle a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

 Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.​