Program Manager, Shared Services, Central RME

Saved job description

Amazon Worldwide Operations is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Reliability Maintenance Engineering. This role requires management of a team of planners with direct oversight of employee management, creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/development changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

- Manage a team of maintenance planners to drive execution of proactive maintenance across all field RME customers

- Manage new and existing programs for several Shared Service Planning business units, successfully drive preventative maintenance programs in accordance with regulatory SLA requirements across multiple organizations.

- Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions

- Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery

- Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate

- Influence design and development of strategic processes

- Work with program managers and business leaders to communicate and impact critical business initiatives

- Develop, implement, and govern key performance indicators (KPI) reporting for a portfolio of programs, providing visibility to the milestones, and performance across all programs and using this data to drive/influence business decisions

- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

- Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

- Travel domestically up to 50%

Requirements: - 3+ years of team management experience

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of delivering cross functional projects experience

- Experience defining program requirements and using data and metrics to determine improvements