Lead, Program Management

Saved job description

Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position works on site based in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s  Supply Chain Team  has an exciting career opportunity for a full time Lead, Program Management  reporting to the  Project Manager 

Position Summary / Job Purpose:  

We are seeking a high-impact SRM Lead to support the rollout and execution of our Supplier Relationship Management (SRM) program across key strategic suppliers.   

This role will partner with senior stakeholders and executive leadership to drive supplier performance, value creation, and strategic collaboration across a multi-billion-dollar supply base.   

Essential Duties and Responsibilities:  

1. Strategic Supplier Management   

Manage relationships with top-tier strategic suppliers (e.g., global technology partners with $10M+ spend)   

Serve as a primary point of contact between suppliers and internal stakeholders   

Build and maintain strong, trust-based supplier partnerships   

2. QBR & Governance Execution   

Lead Quarterly Business Reviews (QBRs):   

Develop executive-ready materials and insights   

Align internal stakeholders ahead of meetings   

Track outcomes and follow-ups   

Ensure adherence to SRM governance frameworks and cadence   

3. Value Creation & Performance Management   

Identify and drive value creation opportunities, including:   

Cost savings and cost avoidance   

Process improvements   

Innovation initiatives   

Implement and manage supplier performance scorecards   

Monitor and address supplier risks and performance gaps   

4. Cross-Functional Leadership   

Partner with Procurement, IT, Finance, Legal, and Operations   

Drive alignment across stakeholders to ensure consistent supplier strategy   

Support executive-level discussions and decision-making   

5. Program Development & Expansion   

Support expansion of SRM across additional categories   

Contribute to continuous improvement of SRM frameworks, tools, and templates   

Help scale the program into a best-in-class capability   

Education  and Academic Background

Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Engineering, or a related field required; Master’s degree (MBA or equivalent) preferred. Relevant certifications such as CPSM (Certified Professional in Supply Management), CSCP (Certified Supply Chain Professional), or PMP (Project Management Professional) are a plus.  

Desired Experience  

5–7+ years in:    

Supplier Management / Vendor Management    

Procurement / Strategic Sourcing    

Consulting or Program Management in complex environments    

Experience managing large,  strategic vendor relationships   ($5M+ spend )    

Preferred  Qualifications

Experience in ERP environments (Oracle, Supplier Portal, Apex, etc.)   

Familiarity with supplier segmentation models (e.g., Kraljic)   

Experience with QBRs and supplier governance frameworks   

Knowledge and Skills  

Ability to effectively present information and communicate with all levels of Management  

Excellent interpersonal skills  

Experience working in cross-functional, matrixed organizations  

Ability to manage time effectively and efficiently  

Ability to solve problems and deal with complex variables where limited standardization exists.  

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  

Ability to work in a fast-paced environment with multiple projects and priorities.   

Advanced knowledge of Microsoft Office products, specifically Excel.    

Ability to write reports, business correspondence, and procedure manuals / SOPs   

Ability to effectively present information and respond to questions from suppliers and all levels of staff and management, both shipboard and shoreside.    

Physical requirements and Work Environment  

We know there is a lot to consider.  As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment