Sr. Customer Solutions Manager, Hitech

Saved job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Hitech business customers in US Cross Industries. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Our team is is seeking a Customer Solutions Manager (CSM) to help Hitech customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.

You will earn trust across the customer’s organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutions that scale across customers . You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.

Key job responsibilities

Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite

Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers

Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

Accelerate customer adoption through education and engagement

Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations

Assist in developing long-term strategic relationships with key accounts

Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Requirements: - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

- Bachelor's degree in science, technology, engineering, math, business or equivalent

- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams