Case Manager

Saved job description

Are you passionate about helping individuals and families access the resources they need to thrive? We are seeking a compassionate, organized, and detail-oriented Case Management Aide to support our Case Management and Family Self-Sufficiency (FSS) programs. In this role, you'll provide administrative and case coordination support while helping residents navigate housing, social services, and community resources.Responsibilities:Provide administrative and case coordination support for Case Managers across multiple housing programs and properties.Support the Family Self-Sufficiency (FSS) Program, including participant tracking, scheduling, documentation, and follow-up activities.Maintain accurate client files, case notes, and program documentation in both electronic and paper systems.Assist with client intake, referrals, recertifications, and ongoing case follow-up.Schedule appointments, meetings, and client interactions.Serve as a professional point of contact for residents, families, community partners, and internal departments.Coordinate social service initiatives, projects, workshops, and resident activities.Prepare reports, correspondence, and case-related documentation.Monitor deadlines and ensure timely completion of required documentation.Assist with data entry, audits, and quality assurance activities.Conduct occasional visits to housing units and community locations as needed.Attend meetings, trainings, and conferences to support departmental goals.Maintain strict confidentiality and comply with HIPAA requirements and organizational policies.Perform other duties as assigned to support the Case Management Department.