Enterprise Collections Agent

Saved job description

What We Need

Corpay is currently looking to hire an Enterprise Collections Agent.  This position falls under our NAF line of business and is located in   Houston, TX. In this role, you will manage high-value, complex receivables within the Enterprise payments portfolio, engaging in proactive outreach and strategic resolution planning to mitigate risk, improve recovery performance, and strengthen enterprise customer relationships. You will report directly to Collection Senior Manager and regularly collaborate with Client Success, Credit/Risk, Vendor Management, and Legal teams.

How We Work

As an Enterprise Collections Agent, you will be expected in office environment. Corpay will set you up for success by providing:

Assigned workspace in Houston, TX office

Company-issued equipment

Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Managing an assigned portfolio of enterprise accounts across diverse markets (Healthcare, Construction, Trucking, Manufacturing, Lodging, Service, and Government)

Conducting professional and persuasive negotiations with executive-level customers to align repayment solutions with commercial priorities

Analyzing account history, payment behavior, and contractual terms to determine risk exposure and recommend best-fit action strategies

Partnering with internal teams to support escalations and complex dispute resolution

Documenting all activities thoroughly in accordance with regulatory, compliance, and internal audit requirements

Providing weekly reporting and updates on portfolio performance, risk trends, negotiation outcomes, and recovery metrics

Maintaining a customer-centric approach while enforcing company policies and minimizing loss

Supporting continuous improvement initiatives to enhance collection strategies and operational efficiency

Ensuring adherence to all federal, state, and industry compliance standards related to collections, privacy, and financial transactions

Qualifications & Skills

2+ years of B2B or enterprise collections experience, preferably within the enterprise sector, leasing, fleet, or financial services

Demonstrated success negotiating recoveries on high-value or executive-level customer accounts

Exceptional verbal and written communication skills with the ability to influence senior business leaders and C-Suite contacts

Strong analytical skills with the ability to review financial data and develop tailored repayment strategies

High attention to detail with strong documentation habits and familiarity with compliance requirements

Proficient with CRM, collections platforms, and MS Office applications

Preferred Qualifications:

Experience in fleet financing, mobility services, or commercial auto lending

Working knowledge of UCC filings, repossession workflows, and legal collections processes

Familiarity with credit risk assessment and dispute management

Benefits & Perks

Medical, Dental & Vision benefits available the 1 st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes