Slot Attendant/DR Shift Manager

Saved job description

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines.  The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.

The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Slot Attendant-Performs jackpot payouts. Conducts minor machine repairs. Walks the gaming floor looking for guests who need service. Responds to slot machines in a timely manner to resolve guest issues. Keeps casino floor clean of cups and pushes in chairs.

Slot Shift Manager-Oversees the operation of the Slot Department for their assigned shift. Approves jackpot payouts over $10,000. Assists on the floor when needed. Ensures compliance with all regulatory agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a Slot Attendant

Approves slot payouts within limits per submitted System of Internal Controls. 

Complies with regulatory agencies                                     

Performs minor machine repairs on all slot machines on property

Continuously walks their assigned areas looking for guests who need service

Provide courteous and prompt change, jackpot, and minor machine repair service

Responds to slot machines in a timely manner to resolve guest problems with slot machines

Notifies Slot Shift Supervisor of any issues, as needed

Maintains slot floor security by notifying Slot Shift Supervisor of any suspicious activity

Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and regulations as well as company internal controls

Participates in slot department special projects in a team environment upon request

Observes slot play for illegal machine tampering/abuse 

Maintains a working knowledge of all games in order to perform minor machine repairs and/or explain game play to guests

Must possess knowledge of player tracking system 

Delivers Excellent Customer Service

Keep casino floor clean of cups, and push in chairs

Other duties as assigned

As a Slot Shift Manager

        1. Process slot jackpot pay outs

        2. Performs testing of new slot machines

        3. Deal with patron questions, complaints, and disputes

        4. Responds to slot machines in a timely manner regarding technical problems with slot machines

        5. Be knowledgeable about game play

        6. Process relevant reports pertaining to shift

        7. Maintains slot floor integrity by notifying security of any suspicious activity

        8. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls

        9. Participates in slot department special projects in a team environment by interpreting gaming documents, gathering materials necessary to complete the project, including machine moves, conversions, and upgrades

       10. Knowledge of player tracking system (i.e. meters and progressives)

       11. Delivers Excellent Customer Service      

          12. Other duties as assigned

REQUIRED SKILLS AND ABILITIES

   • Team Player with the capability to learn both on their own and with supervision

EDUCATION AND EXPERIENCE

• Previous Slot Department experience preferred

 • High school diploma or general education degree (GED) preferred

 • Must be able to obtain a Gaming license through the state of Maine

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to pick up and carry up to 40 pounds while walking the casino floor. At other times, the work requires some physical exertion, such as long periods of standing and walking; recurring bending, reaching, pushing, pulling and lifting, or similar activities. The work environment is one with possible exposure to prolonged loud noise.                           The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

Salary Range

$7.55- $26.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.