Engagement Manager

Saved job description

Skip to main content

Sign In

Visit BlackLine.com

Search for Jobs

Introduce Yourself

Engagement Manager page is loaded

Engagement Manager

Apply

remote type

Remote

locations

Remote USA

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

001956

Make Your Mark:

You'll Get To:

Make Your Mark: 

Engagement Managers build great client relationships during the pre-sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful BlackLine implementation. This position involves assessing situations, assigning tasks to team members and problem-solving when issues arise.

You’ll Get To:

Manage customers, partners and internal stakeholders to ensure the best outcome for both customers and BlackLine

Work with the internal teams during the presales process to assessing and approve level of effort, products and solutions involved, and timing of projects

Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and BlackLine teams

Develop a delivery strategy for large scale partner implementation projects

Create customer project plans complete with budgetary information and resource needs

Provide leadership to the project team by building and motivating resources to meet project goals, adhering to their responsibilities and project milestones

Define project success criteria and communicate them to all stakeholders

Provide status updates cross-organization

Track and report project financials against estimate; resolve budget issues as they arise

Manage project scope, timeline and budget changes

Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Identify, manage and mitigate project risk

Act as the escalation point when issues arise with the customer or partner on engagements

Identify potential upsells to increase revenue and build brand awareness

Complete other projects duties as assigned

What You’ll Bring:

At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment

Bachelor's degree or equivalent work experience

Previous project management experience in a revenue driven environment (e.g. Time and materials billing)

Demonstrated successful completion of complex enterprise-level client implementation projects

Proven experience to balance multiple projects at any given time and stay on top of all details

Demonstrated experience communicating and presenting to a diverse set of people across groups and organizational levels

Experience in SaaS industry and/or Software, as well as issues related to installation, configuration, troubleshooting, and support.

Experience with large scale ERP systems including SAP and Oracle

Advanced Knowledge/experience in Accounting, Audits, Cash Application, Collections, Financial Services, Software Technology, SaaS industry and/or related experience.

Excellent communication skills, strong organizational skills and attention to detail

Effective problem-solving and conflict resolutions skills

Ability to deliver world-class service and high-impact results while navigating challenging situations

Ability to manage self and others under pressure and time-sensitive deadlines

Ability to facilitate and harness cross-team collaboration working with teams in-person and virtually

We’re Even More Excited If You Have:

2 years of experience in the Cash Application/Collections/accounting industry

2 years of experience with BlackLine Products

PMP certification

Proven results as an Engagement Manager or Project Manager

Proficient in MS Office and CRM/project management software

Customer-oriented approach

Sharp business acumen

Excellent verbal and written communication abilities

What You'll Bring:

Thrive at BlackLine Because You Are Joining:

A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!

A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Salary Range:

$88,000.00-$110,000.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.

In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model – for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Accommodations:

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Similar Jobs (2)

Engagement Manager

remote type

Remote

locations

Remote USA

time type

Full time

posted on

Posted 20 Days Ago

Enterprise Sales Executive

remote type

Hybrid

locations

Remote USA

time type

Full time

posted on

Posted 23 Days Ago

Picture Yourself at Blackline

Wondering what it’s like to work at BlackLine? Don’t take our word for it. We’ve been voted Best Place to Work by Inc. Magazine four years in a row. Built in LA ranks us in their top 100 Best Places to Work in LA. Reviewers on Glassdoor say we have “smart and kind people,” “phenomenal culture,” and “good work/life balance.” Sound good? Check out our open positions and see if there’s a fit for you.

Read More

Beware of Recruitment Scams

At BlackLine, we follow a comprehensive recruitment process which is undertaken by our talent acquisition team. We conduct personal interviews of all potential job seekers and do not follow practice of making employment offers based solely on a candidate’s resume. We do not solicit any payment under the name of security deposit and/or visa/work-permit processing fee, etc., either refundable or non-refundable, at any stage of the recruitment process. Openings at BlackLine are listed on our career webpage in addition to being advertised in job portals.

Job seekers are requested to be vigilant of any fraudulent or suspicious activities in protection of their interest. BlackLine shall not be held liable for any loss or damage, direct or indirect, incurred as a result of this act.

Read More

Follow Us

BlackLine Privacy Policy

© 2026 Workday, Inc. All rights reserved.