Principal, Strategic Accounts, One Medical

Saved job description

Amazon One Medical is seeking a Principal Account Manager to serve as the single-threaded strategic owner for one of our most critical and complex enterprise client relationships. This is a senior individual contributor role requiring complete dedication to a singular client partnership — you will own the full scope of the relationship, from long-term strategy to day-to-day execution, and serve as the client's most trusted internal advocate.

This role demands a seasoned professional who operates with independence, thrives in ambiguity, and drives measurable impact through deep client intimacy, cross-organizational influence, and strategic execution.

This position must sit in office in either Seattle, WA or Santa Clara, CA.

Key job responsibilities

• Serve as the strategic owner and single point of accountability for one high-value, enterprise client relationship

• Define and execute comprehensive long-term account strategy, including in areas where no prior strategy exists

• Build deep, trusted relationships across all levels of the client organization — from end users to C-suite executives

• Anticipate client needs through continuous immersion in their business, industry dynamics, and competitive landscape

• Lead complex, cross-functional initiatives that solve endemic problems unique to this client

• Exert broad strategic influence across Amazon teams — including product, engineering, legal, finance, and operations — to align them toward client success

• Lead business and senior leader reviews up to VP level; present strategies and recommendations to Amazon leadership

• Facilitate executive-level discussions and QBRs between client C-suite and Amazon leadership

• Manage escalations with sound judgment, maintaining trust while driving resolution

• Drive measurable impact on client business outcomes, satisfaction metrics, and revenue expansion

• Identify opportunities for growth, optimization, and value creation before competitors do

• Create scalable mechanisms and playbooks adaptable to other strategic accounts

• Mentor Account Managers on complex client relationship management and contribute to organizational knowledge

Requirements: - Experience building deep client and agency relationships

- 7+ years of creating and implementing long-term transformational account strategies in a customer-facing role or equivalent experience

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities

- Experience handling ambiguous or undefined challenges through strong problem solving abilities

- Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams

- Experience analyzing data to make business decisions

- Experience influencing at all levels within an organization, particularly at the executive level

- • 10+ years of relevant account management or strategic client relationship experience