Service Manager

Saved job description

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Job Title:  Service Manager

Location: PT Tech by Timken - Wadsworth, OH (on-site)

Employment type: Full-time, Exempt (salary)

Pay: Starting pay based on experience and education level; range starts at $88,000

About PT Tech

PT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput.

What We Offer

Competitive Pay

Comprehensive benefits package, including medical, dental and vision coverage

Benefits start on first day of employment

401(k) retirement savings plan with generous company match

10 paid holidays per year plus paid vacation

Paid parental leave at one year of service

Employee discounts on products and services

Education expense reimbursement, eligible to apply at first day of employment

Opportunities for professional development and career growth

Position Summary:

PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth.

Responsibilities:

Team Management

Coordinate and manage a team of Service Technicians and Service Analysts

Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction

Customer Support & Training

Train customers in the use and design of PT Tech products

Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally

Inspection & Diagnosis

Perform inspections of parts, components, systems, and machines to identify operational discrepancies

Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure

Corrective Actions & Repairs:

Determine and implement corrective actions based on failed part inspections

Order necessary replacement parts and services in a timely and cost-effective manner

Perform repairs or part replacements to restore optimal function within established task parameters

Ensure repairs maintain or improve machine performance and appearance

Documentation & Reporting

Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized manner

Follow up on completed tasks to ensure customer satisfaction

Strategic Vision & Growth

Oversee the strategic direction of PT Tech’s support, RX and rebuild processes, with a focus on customer satisfaction

Supervise global service teams and/or Timken Service Engineers

Technical Expertise

Troubleshoot hydraulic systems and conduct HYDAC diagnostics

Diagnose and resolve issues with 12v and 24v electrical circuits

Troubleshoot and upgrade software and firmware on PT Tech products

Required Qualifications:

Bachelor’s degree in Engineering or Sales

Minimum 3 years’ hands-on field service or maintenance experience with gearboxes, clutches, crushers, grinders, or heavy rotating equipment

Minimum 5 years’ experience in Sales or Engineering management, or 7 years' experience in Engineering

Strong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining/fabrication

Experience with condition monitoring: vibration analysis, oil analysis interpretation, and infrared thermography

Valid driver’s license and willingness to travel frequently and work extended onsite assignments

Strong written and verbal communication skills for technical reporting and customer interaction

Able to work independently in remote or difficult environments and manage multiple priorities onsite

Physically capable of lifting, climbing, and working in confined spaces and outdoors

Preferred Qualifications:

Certifications in vibration analysis (ISO categories), fluid analysis, or thermography

Experience with laser shaft alignment tools, dynamic balancing equipment, borescope inspection, and field machining

Experience preparing service estimates, scope-of-work documents, and aftermarket sales support

Experience working in mining, aggregates, recycling, or heavy industrial environments

This position may require access to United States export controlled technical data (“CTD”) and hardware under the Departments of US State (ITAR) and/or Commerce (EAR).  Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law .